Claim Form

If your shipment is not delivered or sustains some damage, you may wish to file a claim. To process a claim, follow these guidelines:

For non-delivery or partial delivery

1. Contact Customer Service to initiate a trace. Have the shipment Tracking Number ready. In addition, the following information may be required:
  • Shipper Number
  • Date of Shipment
  • Pick-Up Record Number
  • Consignee name and address
  • Shipment weight and number of packages
  • Contents of parcel(s) to be traced
  • Amount of C.O.D., and label number (if applicable)
2. File a claim online or in writing within 180 days of the shipping date. Canpar Courier will require the following information:
  • Shipper Number
  • Invoice or letter stating cost price for product
  • Copy of original Pick-Up Record or manifest
  • Copy of original invoice for goods (or copy of price list indicating costs)
  • Trace file number assigned at time of search

For damage

1. Canpar Courier must be given the opportunity to conduct an inspection within 60 days of the delivery date. The shipper/consignee must retain the original shipping carton and contents and contact Customer Service to arrange an inspection.

2. File a claim in writing within 60 days of the delivery date. Canpar Courier will require the following information:
  • Shipper Number
  • Invoice or letter stating cost price for product
  • Copy of original Pick-Up Record or manifest
  • Copy of original invoice for goods (or copy of price list indicating costs)
  • Inspection request number
  • Repair cost (if claim is for repair)
Our experience shows that correct labeling and packaging of shipments can substantially reduce claims - please click here for some tips on proper packaging.

To file your claim electronically, please complete the following form and submit to our Claims Department.




* Mandatory fields

*Reason for Claim:
Complete Partial
Complete Partial
*Tracking Number(s)

*Shipper (From):

*Consignee (To):

Please provide information on your cost for the product, which has been lost or damaged. Claim should reflect the shipper's cost and should not include markup/profit margin.

ITEMCOST
1 $
2 $
3 $
4 $
5 $
6 $
7 $
8 $
9 $
10 $
$
$
$

Please forward the following information electronically above, mail to Canpar Courier Claims Department, 201 Westcreek Blvd., Suite 102, Brampton, Ontario, L6T 0G8 or via fax to (905)-499-2711. If you file your claim online, please forward the backup detail outlined below via mail, fax or email to claims@canpar.com

  1. An invoice or letter to Canpar Courier indicating the cost of merchandise at the time and place of receipt by the carrier
  2. Copy of your pick-up record/manifest showing details of the shipment (not required if claim amount is under $100)
  3. Copy of original invoice to your customer (if the shipment was not invoiced, provide a price list or receipt to substantiate the cost of the goods)
  4. If you do not have an account number, the name and address of the Agency or Depot who accepted the shipment

Time Limitations

  • Shortage claims must be filed in writing within 180 days from the shipping date
  • Damage (or goods missing from shipping carton) claims must be reported and filed within 60 days of the delivery date
We apologize for any inconvenience this has caused.